Month: July 2008

Credit card companies know what you’ve bought. Phone companies know whom you’ve called. Electronic toll…

Business intelligence is a method of using software programs to analyze huge amounts of electronic…

“Agent at home” is more than a new buzz phrase or job title that takes…

Taylor Nelson Sofres, a market research company, interviews consumers on behalf of mobile phone makers…

There are some customer service fiascos that make you want to bang your head against…

Jacada is a provider of unified desktop and process optimization solutions for customer service operations….

Google Inc. backs Yahoo in its effort to stave off an unsolicited takeover by Microsoft…

It’s been a good year for touch screens. The launch of the first iPhone model…

Required for public companies under the Sarbanes-Oxley Act, corporate hotlines for whistleblowers have become a…

PC World – Acer’s Aspire one netbook combines excellent software, great screen quality and typing…