Salesforce.com (www.salesforce.com) has lifted customer service, including technical support, literally to the next level, in…
Category: Technology
Getting Satisfaction from SaaS
Software as a Service (SaaS), also known as hosted solutions or cloud computing, is fast…
Rx for the Downturn: Better Marketing, Customer Service
One would think that in a marketplace that is being buffeted by the nastiest economic…
On New Cell Phones, QWERTY Eases Out 1-2-3
Goodbye, numeric cell phone keypads. You’re going the way of the rotary dial. Touch screens…
Intel, GE To Spend $250 Million on Health Products
Intel Corp. and General Electric Co. are jointly investing $250 million over the next five…
Google To Invest in Startups Through New Venture Unit
Google, which has invested in many startups over the years, was expected to announce [that]…
New T-Mobile gadgets to sport Google software: report (Reuters)
Reuters – Wireless carrier T-Mobile is planning an aggressive push into the home with a…
Sony PS3 outsells Nintendo Wii in March in Japan (Reuters)
Reuters – Sony Corp’s (6758.T) PlayStation 3 outsold Nintendo Co Ltd’s (7974.OS) Wii in March…
IBM, Sun Micro talks collapse over price: source (Reuters)
Reuters – IBM’s talks to acquire smaller computer and software rival Sun Microsystems Inc broke…
AP sources: Sun deal cloudy after IBM pulls offer (AP)
AP – IBM Corp. withdrew its offer to buy Sun Microsystems Inc. for about $7…