In a move demonstrating its confidence in the community-based approach, Swets is to allow users of its subscription management service SwetsWise to edit its help pages. By making the SwetsWise help pages wiki-based, Swets is offering customers an easy-to-use tool to exchange their views and comments on the service with other customers. “Users want to share their views and comments on our services with other users in a structured fashion, so we decided to make our help pages part of that environment, now called the ‘SwetsWise Community,'” said Daniel Belda, innovation and development manager at Swets.
