Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week. Kevin Kennedy, who will be taking over as CEO in January, is appearing at VoiceCon on Monday to unveil the new products: a contact center product focused on outbound messaging and self-service, a speech-to-text application, and a unified communications package that bundles licenses of various products. The unifying theme of the rollout is Avaya’s go-to-market strategy of deploying technology that makes life easier for the business user.
