Microsoft has developed its version of an IT technician. The automated help on Microsoft’s support site is called “Fix it” and is designed to help users solve problems with Windows and other Microsoft products.
The feature automates the steps in Microsoft Knowledge Base articles and Windows Error Reporting solutions so users only have to click a button to resolve a problem. The team at Microsoft has been working with several computer manufacturers to automate their biggest issues and is working on additional automated fixes.
Before this tool, users would have to deal with problems by manually following steps spelled out in Microsoft’s online support guide, which sometimes included many pages of steps to take. The process could be daunting for a layman.
“When you find a Fix it solution, you have a safe and trusted way to apply automated fixes, configuration settings, and workaround steps just as you would find in the manual steps section of support content assets,” the company says on its support Web site.
Users can find Fix it answers on the Web site or in content such as the Windows Error Reporting solution. Already there is a list of Fix it solutions for home entertainment, including games for Windows, IE, Outlook Express, and a slew of others. For server and business products, Microsoft also includes a list of Fix it articles on Windows, Exchange Server, and Microsoft Business Solutions.
Each Fix-it solution is a separate download of a Windows installer that automates the manual steps listed in a Knowledge Base article.
Just a short time after Microsoft announced the Fix it solution, users are accepting it with open arms and cheers on the “Fix it for me” blog. One poster to the Fix it group on Facebook congratulated the team on hitting a major milestone with…