The trend of dumping unwanted gadgets online at sites like eBay and Craigslist now has shifted to brick-and-mortar retail stores, with a twist.
Major retailers, such as Target and RadioShack, are buying back products from customers in-store and offering credit toward purchase of new products. The retailers are working with a handful of Web sites that hunt for used gadgets, including NextWorth, Gazelle and CExchange. And there are dozens of other sites looking to snap up old gear, such as cashforiphones.com or buymytronics.com.
Buying back products from customers “drives traffic into the store, and helps tell that we’re a place that can provide value above what you could find at another retailer,” says Rob Dunlap, RadioShack’s divisional merchandise manager. Target works with Boston-based NextWorth to handle the re-selling of the products that are traded in. NextWorth then turns to traditional online outlets such as eBay and Amazon to re-sell the gear. There’s a robust market for those used goods.
The reason is simple. Because the full cost of a 16-gigabyte iPhone 4 is usually subsidized by the carrier, the smartphone costs far more than the $199.99 that most customers pay with a two-year contract. A recent iPhone 4 is worth more than $300 to $350 to resellers, who can turn around and sell it again for $400 or so, says NextWorth founder Dave Chen.
Gazelle, which is also based in Boston, buys back products from consumers on its site and at Walmart.com, Costco, Office Depot, Kmart and Sears, with branded retailer.gazelle.com sites.
It, too, plans to expand to an in-store operation with one of its brick-and-mortar retail partners this year. It declined to say which partner, although it had two in-store trials with Office Depot last year.
“For decades, when you bought a new car, you brought in your old model to trade in,” says Israel…