Managers recognize the need to feign their emotions at work, especially when interacting with staff. Researchers have established just how important it is that managers ‘perform’ or put on a public emotional show, even if they don’t feel like it.
Managers recognize the need to feign their emotions at work, especially when interacting with staff. Researchers have established just how important it is that managers ‘perform’ or put on a public emotional show, even if they don’t feel like it.