The competition for customers in the service sector is fierce, and new customers are entering the market all the time. So when a company loses a customer, is it worth it to try to win that customer back? Yes, says a new study.
The competition for customers in the service sector is fierce, and new customers are entering the market all the time. So when a company loses a customer, is it worth it to try to win that customer back? Yes, says a new study.