Noble Systems Corporation recently introduced the Noble Composer Web Agent, an agent workflow design and desktop unification tool for Web-based agent environments. The company believes the solution can help companies improve agent productivity, reduce training costs, increase customer service quality, and leverage technology investments.
In 2006 Noble Systems released the original Noble Composer product which allowed users to create customized scripts, using WYSIWYG (what you see is what you get) tools to build scripts and agent desktops with on-screen layout, drag-and-drop, and point- and-click features; add fields, labels, text, pictures, and buttons; or link to tables, launch external programs, generate screen pops, and more. The Composer also featured enhanced program launch capabilities, to support direct access to third-party applications from the agent desktop.
Well, Noble Composer Web Agent leverages the desktop design tools that were introduced in the Noble Composer product and expands them to add more functionality for use in browser-based applications. This latest offering from Noble is designed using the Microsoft Windows .NET framework and offers support for multiple browsers and multiple operating systems.
I had the opportunity to pose several questions to Chris Hodges, the Senior Vice President of Sales and Marketing for Noble Systems. His responses appear below.
RT: What will Web-based agent desktops do for contact centers?
CH: Noble’s Web-based agent desktops allow contact centers to deploy new seats rapidly without having to invest in expensive desktop hardware or Windows licensing. Noble’s web-based agent desktops also enable the “contact center without walls,” so that agents can be located anywhere, on any platform (which supports web), for any type of transaction.
What specifically does programming using Microsoft’s .NET allow Noble Systems to do?
The Microsoft .NET framework allows Noble Systems to utilize die newest code base available from Microsoft, and to use more efficient technologies such as Serialized XML and ASPX. This…