Getting reliable and reasonably priced tech support for an ailing computer is time-consuming and frustrating. PC users at home, school and work face malfunctions caused by human error, software failure and hardware configuration glitches. On top of these problems are the increasing daily threats posed by malware and virus infections. The typical home or office user has no IT support to rescue them. A recent report from research firm IDC concludes that although technology is now deeply entwined in consumers’ lives, consumer support options have not kept pace with needs.
