The telephone voice recording system consists of the recording and real-time monitoring software and hardware to record high-quality audio and all relevant call data.
Audio recording adopts the common international voice process and compression technology conforming to CCITT standards. It samples, digitalises, compresses and saves the voice signals alongside time, date, dialled or caller ID numbers, extension and call duration to the database-driven storage. A search and playback module allows users to find any particular call, listen to it and save it in generic format for future use.
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