This month’s Supplier Survey is focusing on IP contact center solutions. After reviewing the responses to questions on market, product, and vendor trends, we have selected one firm to be published here, in excerpted form. All of the replies will [appear] in their entirety on TMCnet.com.
The featured company is Zultys (www.zultys.com). Responding for Zultys is Pierre Kerbage, vice president, sales and marketing.
More companies today more than ever are considering optimizing their processes and adding ACD and inbound contact center to their existing functionality. Inbound contact center software allows a company to serve a larger base of inbound calls, without necessarily increasing its head count. This is done by effectively distributing the calls based on agents’ skills, and routing them based on wait time in the queue or calls in the queue. Zultys has developed an extensive Advanced ACD Package that responds to the client’s needs without the need to add file servers. This includes the ability to record conversation for training purposes, call monitor, real time reporting and batch reporting and call accounting.
Clients are asking for conference bridges, webinars, collaborations, the ability to remotely take over another PC and the ability respond quicker and in a more engaging manner. To that end, Zultys has added MXmeeting to its functionality, which is an appliance that tightly integrates with ours that allows unlimited conferencing, webinars, remote support, and remote desktop control for one fixed price starting at $1,199 without recurring costs or trunk charges.
Zultys is a core provider of open standards SIP-based phone systems that conform with industry standards, which are quickly becoming de facto standards. Our core differentiator is that we bring about an outstanding suite of products and functionality that include our multiplatform CTI which works on PCs, MACs, Linux, and even 64Bit Vista. Our secure Linux-based appliance is only…